NPS survey template
6 questions · about 2 minutes · includes branching
You need a recommendation score you can track over time, and you need to know what to do about it — not just the number.
Survey templates
Every template here is a survey definition that runs as-is — branching included. Each page explains why each question is there, when the template is the wrong choice, and what to look at once responses arrive.
CSAT survey template
6 questions · about 2 minutes · includes branching
You want to measure one specific interaction — usually a support ticket — right after it happens, and act on the bad ones the same week.
Churn survey template
8 questions · about 2 minutes · includes branching
Customers are cancelling and you need to know which cancellations you could have prevented — not a list of complaints.
Employee engagement pulse template
8 questions · about 2 minutes · includes branching
You want a short pulse you can repeat every month or quarter, and you want it to point at something a manager can actually change.
Event feedback survey template
7 questions · about 2 minutes · includes branching
The event is over and you need to know what to repeat, what to cut, and whether the people you want will come back.
Product feedback survey template
7 questions · about 2 minutes · includes branching
You shipped a feature and need to know whether it solved the problem it was built for — not whether people liked it.
Customer satisfaction survey template
6 questions · about 1 minute · includes branching
You want a repeatable read on how satisfied customers are with the product itself, and a cause attached to every low score.